Shipping Policy
Overview
At Cosmic Extract Dispensary, we aim to provide our customers with fast, reliable, and secure shipping. This Shipping Policy outlines the terms and conditions related to the shipping of our products.
Shipping Options and Rates
We offer a variety of shipping options to meet your needs:
Standard Shipping
- Delivery Time: 5-7 business days
- Cost: $5.99 or free on orders over $50
Express Shipping
- Delivery Time: 2-3 business days
- Cost: $19.99
Overnight Shipping
- Delivery Time: 1 business day
- Cost: $29.99
Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Confirmation and Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can track your order using the provided tracking number on the carrier’s website.
Shipping Restrictions
Due to legal restrictions, we do not ship to certain states and jurisdictions. Please check our website for the most up-to-date list of restricted areas. We currently do not ship internationally.
Shipping Address
Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you realize there is an error in your shipping address, please contact us immediately at support@cosmicextractdispensary.com.
Lost or Damaged Packages
We take great care in packaging and shipping your products, but sometimes things go wrong. If your package is lost or damaged during transit, please contact us at support@cosmicextractdispensary.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Damaged Items
If you receive a damaged item, please take photos of the damage and include them in your email to us. We will arrange for a replacement or refund based on the situation.
International Shipping
Currently, we do not offer international shipping. We are working on expanding our shipping capabilities and hope to serve our international customers soon.
Customs, Duties, and Taxes
Cosmic Extract Dispensary is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Delays
While we strive to ensure timely delivery of your order, certain factors such as extreme weather conditions, natural disasters, or other unforeseen circumstances can cause delays. We are not responsible for shipping delays caused by events beyond our control.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Cosmic Extract Dispensary Email: support@cosmicextractdispensary.com
Thank you for choosing Cosmic Extract Dispensary. We value your business and are committed to providing you with the best possible service.