Frequently Asked Questions
General Faqs Questions
What is Cosmic Extract Dispensary?
Cosmic Extract Dispensary is your premier destination for high-quality cannabis extracts. We offer a wide range of products, including live resin cartridges, live resin diamonds, live resin disposables, live rosin, live resin sugar, live shatters, and live crumbles.
How can I contact Cosmic Extract Dispensary?
You can reach us via email at support@cosmicextractdispensary.com . Our customer service team is here to assist you with any questions or concerns.
Ordering and Payment
How do I place an order?
To place an order, visit our website, browse our product selection, and add the desired items to your cart. Once you are ready, proceed to checkout and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including Zelle, PayPal. CashApp. Venmo. Crypto and a host of others, and other secure payment options available at checkout.
Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact us as soon as possible at support@cosmicextractdispensary.com. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be modified or canceled.
Shipping
What are your shipping options and rates?
We offer several shipping options:
- Standard Shipping: 5-7 business days ($5.99 or free on orders over $150)
- Express Shipping: 2-3 business days ($19.99)
- Overnight Shipping: 1 business day ($29.99)
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Do you ship internationally?
We do offer international shipping. We are working on expanding our shipping capabilities and hope to serve our international customers .
Returns and Refunds
What is your return policy?
To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within 30 days of purchase. Certain items, such as opened or used cannabis products, are non-returnable. Please refer to our Refund and Return Policy for more details.
How do I initiate a return?
To initiate a return, contact our customer service team at returns@cosmicextractdispensary.com with your order number and reason for the return. We will provide instructions on how to ship the item back to us.
When will I receive my refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Products
What are live resin products?
Live resin products are cannabis extracts made from fresh, frozen plants. This process preserves the full spectrum of cannabinoids and terpenes, resulting in a product with superior flavor and potency.
How should I store my cannabis extracts?
To maintain the quality and potency of your cannabis extracts, store them in a cool, dark place, away from direct sunlight and heat. Proper storage will help preserve the flavor and effects of the product.
Other Faqs Questions
Are your products lab-tested?
Yes, all our products undergo rigorous testing by independent laboratories to ensure their quality, purity, and potency. We are committed to providing safe and effective cannabis extracts to our customers.
Do you offer any discounts or promotions?
We occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and special offers.
If you have any other questions not covered here, please feel free to contact us at support@cosmicextractdispensary.com